Accessibility statement for Order portal
This accessibility statement applies to [scope of statement, e.g. website or domain to which the statement applies].
This website is operated by [name of organisation]. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We believe this website to be fully accessible.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email [email address]
- call [phone number]
We’ll consider your request and get back to you in [number] days.
If you cannot view the map on our ‘contact us’ page, call or email us [add link to contact details page] for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
- email [email address]
- call [phone number]
Enforcement procedure
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us [add link to contact details page].
Technical information about this website’s accessibility
[Name of organisation] is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Disproportionate burden
Navigation and accessing information
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.
We’ve assessed the cost of fixing the issues with orientation and changing text size. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
We will make another assessment by March 31st 2021.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We have identified the areas of accessibility that need to be addressed in order to meet the accessibility guidelines and we will endeavour to rectify all issues by 31st March 2021.
Preparation of this accessibility statement
This statement was prepared on [date when it was first published]. It was last reviewed on [date when it was last reviewed].
This website was last tested on [date]. The test was carried out by [add name of organisation that carried out test, or indicate that you did your own testing].
We completed a full test of every page using a web browser extension in Google Chrome called ‘Accessibility Insights for Web’.
We then manually check each page against the WCAG 2.1 guidelines incorporating the NVDA screen reader software.